You are to role play a telephone conversation with Jenienne. She is the daughter of a potential client of your residential aged care facility.

Jenienne is concerned about her father’s rights within the home and the type of care that they will receive. She is also concerned about how information is kept (both electronically and in hard copy) and who will have access to her father’s information.

Your assessor will play the role of Jenienne.

Your assessor will be looking to see that you:

• Show that you understand your duty of care requirements
• Show that you understand your legal and ethical obligations relating to confidentiality
• Can explain how information is securely maintained in a community services workplace
• Show that you understand who is allowed to access client information
• Show that you understand how electronic and hard copy records are maintained securely in a community services workplace.