1. Understand how information and knowledge is communicated within an organization
1.1 Analyse key information and knowledge requirements for a range of stakeholders within different organizations
1.2 Explain the systems used for communicating key information and knowledge to stakeholders
1.3 Analyse potential barriers to effective workplace communication

2. Understand factors that impact on workplace communication
2.1 Evaluate how communication is influenced by values and cultural factors
2.2 Explain how technology can be used to benefit as well as hinder the communication process
2.3 Explain how policies and procedures can impact on the communication processes

3. Be able to promote effective interpersonal communication
3.1 Evaluate the effectiveness of own communication skills
3.2 Apply theories of interpersonal communication to oneself
3.3 Request feedback from others on own interpersonal communication skills
3.4 Plan own personal development to improve own communication skills, based on feedback from others

4. Be able to review communication within an organisation
4.1 Carry out a communications audit
4.2 Apply theories of organisational communication
4.3 Create a plan to improve workplace communications
4.4 Identify measures to evaluate the success of the plan to improve workplace communications

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