Instructions:

The messages below demonstrate different types of negative messages. Read the following messages, then

(1) Analyse the strengths and weaknesses of each sentence and

(2) revise each message based on what you have learned about writing negative message.

Message 1:

Delivering Negative Organisational News From: M. Juhasz, Travel & Meeting Services To: (mailing list) Subject: Travel Dear Traveling Executives: We need you to start using some of the budget suggestions we are going to issue as a separate memorandum. These include using videoconference equipment and web conferencing instead of traveling to meetings, staying in cheaper hotels, arranging flights for cheaper times, and flying from less-convenient but also less-expensive suburban airports. The company needs to cut travel expenses by fifty percent, just as we’ve cut costs in all departments of Black & Decker. This means you’ll no longer be able to stay in fancy hotels and make last-minute, costly changes to your travel plans.

You’ll also be expected to avoid hotel surcharges for phone calls and Internet access. If the hotel you want to stay in doesn’t offer free wireless, go somewhere else. And never, NEVER return a rental car with an empty tank! That causes the rental agency to charge us a premium price for the gas they sell when they fill it up upon your return. You’ll be expected to make these changes in your travel habits immediately. Sincerely, M. Juhasz Travel & Meeting Services

Message 2:

Rejecting Common Requests I am writing in connection with your request for our sponsorship of the event scheduled for December this year. Your proposal has reached us rather late, and seems to be a last-minute pitch to gain our favour. However, our promotional budgets are decided well in advance of the year, which renders it impossible for us to review and accept late proposals.

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