Question One Billy runs a small charitable organisation in North East Wales which distributes used white goods to families on low incomes. He bought one of the vans from a local garage fo

Question One Billy runs a small charitable organisation in North East Wales which distributes used white goods to families on low incomes. He bought one of the vans from a local garage for £4,000, which claimed that it was ‘an excellent runner’ and had a warranty for 2 months. In fact in the first week of use the van constantly broke down. When Billy asked the garage to refund his money under the warranty they refused. Billy would like to recover this money from the garage, but is uncomfortable about using the court system. A. Explain to Billy how he could use the Small Claims ‘Court’ to recover his money and any possible problems he may encounter. B. Are there any alternatives to the court system that Billy could use – explain their advantages and disadvantages to Billy? (50 marks) QUESTION 2) Answer the case study below Terry is an avid gamer and has saved all year with the view to buying new gaming desktop computer with a high-resolution monitor. One Saturday he took a trip to the local retail park and went to ‘Techworld Ltd’, a large retailer of home computing. In the shop he looked at the glossy catalogue and browsed the section on computers. He settled on a particular computer package costing £1,500 which was illustrated by an impressive image and described as being ‘A 3Tb gaming computer with a 45-inch curved HD plasma screen monitor with the highest picture resolution’. Terry was impressed and took the catalogue to a sales assistant and asked whether this computer package had wireless access to the internet for online gaming – the sales assistant confirmed that this was the case. On the basis of this Terry paid for the computer package and it was delivered to his flat 5 days later. However, when Terry removed the packaging he noticed minor scratches which covered the plastic casing surrounding the monitor screen and the desk top casing. He also discovered that the screen was in fact 35 inches and not 45 inches. To his further annoyance when he plugged the computer in he discovered that it was unable to connect to the internet and required an additional modem costing £20, the memory was only 1Tb and that the image resolution was weak. As Terry was busy with work, he only got around to taking the computer package back to the shop 7 days later. The shop however refused a refund stating that the scratches on the casing were too minor to warrant a refund, and in any case, it was Techworld’s Ltd policy only to offer refunds within 5 days from the date of purchase. Advise Terry as to his rights under the Consumer Rights Act 2015. How would your answer differ if Terry had bought the computer for a business purpose?