Imagine you are a communications specialist for a retail business providing both in-person and online customer service. Your corporation wants to explore the validity of current and new verbal communication tools and practices. You have been tasked with developing a presentation for the CEO, CIO, and COO to explore these tools and practices and recommend how the business should move forward with its customer support offerings.

Create a 15- to 18-slide narrated PowerPoint presentation in which you do the following:

Research the impacts of artificial intelligence on virtual-physical reality workplace interactions. Discuss how verbal communications in cyber interactions are emerging with the introduction and refinement of artificial intelligence tools, applications, and other systems. Analyze the importance of verbal communication in cyber interactions. Analyze the impact, pros, and cons of 2 past (before 2020) tools or practices. Analyze the impact, pros, and cons of 2 present tools or practices. Analyze the impact, pros, and cons of 2 future (2030 and beyond) tools or practices. Recommend a tool or practice the retail business should use for its customer support moving forward. Discuss the potential financial costs of your recommendation. Discuss the potential psychological impact of your recommendation on customers. Include an introduction, table of contents, conclusion, and references.

Review the following resources for assistance with creating your presentation:

“How to Make a Presentation” (Transcript) from University of Phoenix. “Record a Presentation” from Microsoft Cite at least 6 sources to support your assignment.

Format the sources according to APA guidelines.