- Subject Code :BSBCMM511
- Country :Australia
Questions
Provide answers to all of the questions below:
- Explain how tone, structure and style of your communication may impact on others. In your answer:
- define tone, style and structure as they relate to communication.
- explain how the tone, style and structure impacts others.
- use an example to illustrate your answer.
- Explain why it is important to maintain confidentiality of information at work, including at least three examples of information that must be kept confidential.
- Discuss three ways by which a business can ensure that confidentiality is maintained at work.
- Explain the key principles of negotiation that should be used in the workplace to ensure that agreements are reached.
- Explain the mediation process and at least three key principles that should be taken into account when mediating at work.
- Discuss three effective conflict resolution techniques.
- Discuss key steps to be followed to identify and resolve workplace problems.
- Outline effective strategies for cross-cultural communication.
- Outline at least five important considerations in ensuring that a meeting is structured.
- Explain at least five considerations to ensure that a meeting is inclusive.
- Explain how organizational policies and procedures address:
- presenting and negotiating
- leading and participating in meetings
- making presentations
- confidentiality of information.
- Select an industry and provide examples of media and government organisations, events and communication channels relevant to an organisation in the chosen industry. Use the table to complete your answer:
