UNIT 1: PERSON-CENTERED CARE AND COMMUNICATION
Questions 1: Demonstrate listening to and communicating effectively with two service users of the pharmacy services using a range of techniques to determine their needs and to reduce barriers.Using communication techniques and reducing communication barrier. Your scenerios must include the bullet points. Data protection policy
• Person-centre care
• Consent
• Promote and advocate equality, diversity and inclusion
• Promotion of healthy life style
UNIT 2: HEALTH AND SAFETY AT WORK
Question 2: Demonstrate the applications of health and safety legislations, policies and procedures in relation to workplace practices
Application: of legislation, policies, regulatory requirements (GPhC), Standard Operating Procedures (SOPs), Code of Conduct and any other organisational requirements, to ensure best interests of individuals and prevent harm to self and other