Conflict resolution would be much easier if conflict was always with our colleagues or peers, but conflict is often with those who are above us in the organization. (I work in a privately owned outpatient surgery center)
Discuss a time that you had a conflict with a superior in the organization.
Discuss the roles that negotiation, power, and organizational politics played in the final resolution.
Would you describe the outcome as lose-lose, win-lose, compromise, or win-win? Why?
What could have been handled differently to create a win-win situation?
Or if it was a win-win outcome how was this accomplished?
In the end, conflict is good if the organization and individuals develop and grow, they learn from the event – did this happen with the event that you discussed?
Responses need to address all components of the question, demonstrate critical thinking and analysis, and include peer reviewed journal evidence to support the student’s position.
Please be sure to validate your opinions and ideas with citations and references in APA format.
Resources:
Read at least three of the following articles:
Douglas, M., Howell, T., Nelson, E., Pilkington, L., & Salinas, I. (2015). Improve the function of multigenerational teamsLinks to an external site.. Nursing Management, January, 11-13. https://prx-herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N%26PAGE=fulltext%26AN=00006247-201501000-00003%26LSLINK=80%26D=ovft
Grubaugh, M., & Flynn, L. (2018). Relationship among nurse manager leadership skills, conflict management, and unit teamworkLinks to an external site.. The Journal of Nursing Administration, 48(7/8), 383-388. https://prx-herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N%26PAGE=fulltext%26AN=00005110-201807000-00007%26LSLINK=80%26D=ovft
MindTools (2018). Team effectiveness assessment: How good is your team? Links to an external site.MindTools.com. https://www.mindtools.com/pages/article/newTMM_84.htm
Mitchell, R., Parker, V., Giles, M., & Boyle, B. (2014). The ABC of health care team dynamics: Understanding complex affective, behavioral, and cognitive dynamics in interprofessional teamsLinks to an external site.. Health Care Management Review, 39(1), 1-9. Doi: 10.1097/HCM.0b013e3182766504. https://prx-herzing.lirn.net/login?qurl=https://ovidsp.ovid.com/ovidweb.cgi%3fT=JS%26CSC=Y%26NEWS=N%26PAGE=fulltext%26AN=00004010-201401000-00001%26LSLINK=80%26D=ovft
